About Our Products
What types of linens do you offer?
We offer high-quality linen sheets, duvet covers, pillowcases, towels for pools and beaches, and lounge chair covers, designed for hotels, resorts, and hospitality businesses.
Are your linens suitable for commercial use?
Yes, our linens are perfect for hotels, resorts, vacation rentals, and spas. We manufacture for durability, luxury, and easy maintenance.
What materials are used in your products?
Our products are made from premium materials, including 100% cotton, microfiber, and blended fabrics, which ensure softness, durability, and ease of care.
How do I care for my linens to ensure longevity?
We recommend machine washing in warm water with mild detergent, tumble drying on low heat, and avoiding harsh chemicals like bleach to maintain fabric quality.
Frequently asked question
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Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Orders & Payments
How can I place an order?
Simply browse our website, add products to your cart, and proceed to checkout. For bulk orders, you have to log in to a wholesale account. For custom orders, contact our sales team.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. After that, processing begins, and changes may not be possible.
Do you offer bulk pricing for hotels and resorts?
Yes! We provide wholesale pricing for bulk orders. Contact us for a custom quote based on your needs.
Shipping, Returns & Exchanges
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. If you have any questions, feel free to contact us at info@smartlinen.net or call (786) 255-1822.
Where do you ship, and what are the shipping costs?
We ship across the USA. Shipping costs are calculated at checkout based on your location and the selected shipping method. Some products may qualify for free shipping—please check individual product pages for details.
How long does shipping take?
Standard shipping takes 3-7 business days, while expedited options may be available for faster delivery.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery for unused, unwashed items in original packaging. Customized or bulk orders are final sales.
How do I initiate a return?
To start a return, please contact us at info@smartlinen.net. If your return is accepted, we will provide instructions on how and where to send your package.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@smartlinen.net